Privacy Policy

At AI Accelerators ("we", "us", or "our"), we take your privacy seriously. This policy explains how we handle your data when you use our AI Chatbot Platform.

1. Information We Collect

We collect only the information necessary to provide our services:

• Account Information: Name, email address, and company details provided during registration.
• Usage Data: Chat logs, uploaded documents (PDFs/Text), and system interaction metrics.
• Technical Data: IP addresses and browser types for security and fraud prevention.

2. How We Use Your Data

Your data is used exclusively for the following purposes:

• To register your account and authenticate your access.
• To provide, maintain, and improve the AI chatbot functionality.
• To process billing and subscription payments.
• To provide customer support and demos upon request.

3. Data Sharing and Sub-processors

We do not share your data with third parties, except for trusted infrastructure providers necessary to operate the service:

• LLM Providers (e.g., OpenAI, Anthropic): For generating AI responses. Data sent is transient and not used for their model training (Zero Retention policies applied where available).
• Vector Databases (e.g., Pinecone): For storing your knowledge base embeddings.
• Payment Processors (e.g., Stripe): For handling secure payments.

4. Data Security

We implement enterprise-grade security measures, including AES-256 encryption at rest and TLS 1.3 in transit. Access to production data is restricted to authorized engineering personnel only.

5. Your Rights

Under UK GDPR, you have the right to request access to, correction of, or deletion of your personal data. To exercise these rights, please contact us at privacy@aiaccelerators.com.

6. Changes to This Policy

We may update this policy from time to time. If we make significant changes, we will notify you via email or a prominent notice on our dashboard.